Aladin999 respects the privacy of every member and visitor to our website. This Privacy Policy transparently explains how we handle the personal information you provide to us, or that we collect automatically when you use the Aladin999 platform.
This policy applies to all users of the website https://aladin999.ws, the Aladin999 mobile app, and all related services we offer. By using the Aladin999 platform, you agree to the collection and use of information as described in this policy.
Aladin999 operates in compliance with applicable Malaysian laws on data protection and privacy. We are committed to keeping your information secure, using it responsibly, and ensuring it is never misused by any party.
Note: If you have any questions about how we handle your personal data, please contact us at support@aladin999.ws. We are committed to responding to all privacy-related enquiries within 3 business days.
Aladin999 collects various types of information to deliver the best possible service to our members. Below are the categories of information we collect and the purposes they serve:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Registration form, KYC |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Data | E-Wallet account name, banking details (excluding full account number) | Deposit/withdrawal processing |
| Usage Data | Game history, bets placed, login times, pages visited | Automatically upon use |
| Device Data | IP address, browser type, operating system, device ID | Automatically upon connection |
| Communications Data | Chat records with customer support, complaint tickets | Interactions with our team |
1.1 Data You Provide Directly
This includes all information you enter when registering an Aladin999 account, completing enquiry forms, contacting customer support, or submitting identity verification (KYC) documents. You are free to withhold certain information; however, doing so may limit our ability to provide some services.
1.2 Automatically Collected Data
When you browse or use the Aladin999 platform, our systems automatically record technical information including your IP address, device type, browser version, pages visited, session duration, and usage patterns. This data is used solely to improve platform performance and the security of your account.
Aladin999 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
- Account Management: Creating and maintaining your Aladin999 account, including identity verification and account recovery.
- Transaction Processing: Securely and accurately processes deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX.
- Service Delivery: Gives you access to all games and features on the Aladin999 platform, including slots, Live Casino, football and e-sports.
- Security & Fraud Prevention: Detecting and preventing suspicious activity, fraud, money laundering, and unauthorised access.
- Customer Support: Resolving enquiries, complaints, and technical issues you report to our team.
- Service-Related Communications: Sending important notifications about policy changes, service disruptions, or account security information.
- Marketing (with consent): Sending information about Aladin999's latest promotions, bonuses, and offers, provided you have given consent to receive marketing communications.
- Legal Compliance: Fulfilling legal obligations and regulatory requirements applicable to the platform's operations in Malaysia.
Aladin999's Guarantee: We do not use your data for any purpose beyond those stated above. Any new use of your data not covered by this policy will require your separate consent.
Aladin999 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, there are limited circumstances in which we may need to share your information:
3.1 Trusted Service Providers
Aladin999 works with a number of trusted third-party service providers who help us operate our platform — including payment providers (for processing Touch 'n Go, DuitNow, and other transactions), gaming software providers, and server hosting services. These providers may only use your data for agreed purposes and are required to comply with strict privacy standards.
3.2 Legal Requirements
Aladin999 may be required to disclose your personal information to Malaysian legal authorities when mandated by law, court order, or in the context of a legitimate criminal investigation such as fraud, money laundering, or public safety threats.
3.3 Business Transfer
In the event of a merger, acquisition, or sale of business assets, user information may be transferred to the new entity. You will be notified by email and/or a prominent notice on the website before your data is transferred and becomes subject to a different privacy policy.
Aladin999 never share your full bank card number, password, or PIN with anyone. If you receive such a request claiming to be from Aladin999, please report it to us immediately.
The security of your personal information is Aladin999's highest priority. We implement multiple layers of technical and procedural protection to keep your data safe at all times:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and Aladin999's servers is encrypted using the latest industry-standard encryption technology.
- Secure Servers: Member data is stored in data centres equipped with stringent physical and digital security controls, including multi-layered firewalls and intrusion detection systems (IDS).
- Two-Factor Authentication (2FA): Aladin999 offers an additional layer of protection through two-factor authentication for logins and high-value transactions.
- 24/7 Monitoring: Our security systems continuously monitor for suspicious activity and respond immediately to any detected threats.
- Regular Security Audits: Aladin999 conducts regular security audits by independent third parties to identify and address any system vulnerabilities.
- Staff Training: All Aladin999 staff who handle personal data undergo regular data security training.
Shared Responsibility: While Aladin999 takes every possible measure to protect your data, account security is also your responsibility. Please use a strong and unique password, never share your login credentials, and always log out on shared devices.
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit the Aladin999 website. They allow our platform to recognise your device, remember your preferences, and deliver a better, more personalised experience.
5.2 Types of Cookies Used by Aladin999
- Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform for continuous improvement.
- Functional Cookies: Saving your preferences such as language and display settings for a more convenient experience in the future.
- Marketing Cookies: Used to display relevant content and promotions to you (only with your consent).
5.3 Cookie Controls
You can manage or delete cookies through your browser settings at any time. Please note that deleting essential cookies may affect your ability to log in and use certain features on the Aladin999 platform.
Aladin999 handles financial data with the highest standards of security and care. When you make a deposit or withdrawal using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, or CIMB Clicks, we retain only the minimum information necessary to process your transaction and comply with anti-money laundering legal requirements.
Aladin999 never stores your full bank card number, e-banking passwords, or digital wallet PINs. All financial transactions are processed through secure, certified payment channels. Transaction records are retained to meet compliance and audit requirements, and are protected with robust encryption.
Aladin999 never ask you to provide your Maybank2u password, CIMB Clicks password, Touch 'n Go PIN, or any other e-banking credentials to any of our staff. Please be vigilant against phishing scams impersonating Aladin999.
As an Aladin999 member, you have the following rights regarding your personal data. All requests relating to these rights can be submitted to us by email at support@aladin999.ws:
Aladin999 will respond to all requests relating to the above rights within 30 days from the date the request is received. Please note that some deletion requests may not be fully fulfilled if the data in question is required for legal compliance or the resolution of an ongoing dispute.
Aladin999 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we retain certain data for the periods below in accordance with legal and business requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & account data | 5 years after account closure | AML/KYC legal requirements |
| Financial transaction records | 7 years | Tax & audit requirements |
| Support communication logs | 2 years | Dispute resolution |
| Gaming & betting data | 3 years | Fraud investigation & audit |
| Technical data & system logs | 90 days | Security & troubleshooting |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
The Aladin999 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
Should we discover that information belonging to a person under 18 has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that information and terminate the account in question. If you have reason to believe your underage child may have registered an Aladin999 account, please contact us immediately at support@aladin999.ws.
Aladin999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. Any amendments will be published on this page with a clear updated date.
For material amendments that significantly affect how we process your data, Aladin999 will provide at least 14 days before the amendments take effect, whether via email to your registered address, in-platform notifications, or a prominent notice on the website.
Your continued use of the Aladin999 platform following any amendments to this policy will be regarded as your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our privacy team:
For enquiries regarding your personal data rights, please include your full name, Aladin999 account number, and specific details of your request in the email to help us process it more efficiently.